Returns & Exchanges

Please review this page before purchasing — it explains our hygiene-related return policy.

Returns & Exchanges

Because our items are worn in clinical settings and are considered hygiene-related products, we do not accept returns or exchanges.

We appreciate your understanding — this policy helps us ensure every order is clean, safe, and handled appropriately.

⸻

Damaged or Incorrect Items

If your order arrives damaged or you received the incorrect item, we’ll absolutely make it right.

Please contact us within 48 hours of delivery and include:
    •    your order number
    •    a photo of the item and packaging (if applicable)

✅ We will review your request and arrange a replacement or resolution as quickly as possible.

Please note: Due to the hygienic nature of these items, we are only able to review claims reported within 48 hours of delivery.

⸻

Final Sale / Limited Stock

All designs are available in limited quantities and will not be restocked once sold out.
For this reason, all purchases are considered final sale.

⸻

Questions?

If you need help before ordering (sizing, style questions, thick vs thin headbands), we’re happy to help.

📩 Use our Contact page and we’ll respond within 1–2 business days.